Payment

To ensure the security of your payments, we employ the latest encryption technology and utilize SSL protocols to prevent data leakage.

We currently support the following common payment methods:

Customers in Belgium and the Netherlands can choose iDEAL or Bancontact at checkout.

Pay in installments with Klarna

You can purchase our e-scooters or e-bikes using Klarna’s interest-free installment plan. Simply select "Klarna" as your payment method at checkout, and you will be redirected to the Klarna page to complete the transaction. For more information, please visit klarna.com.

In which currency will my payment be processed?

We support payments in your local currency; however, since our products are currently priced in Euros, the final amount at checkout will be converted based on the applicable exchange rate.

Why did my payment fail?

If you are paying by credit card, our system may decline the transaction for security reasons. Issues may also arise from your card issuer's side; please contact your bank for specific details.

Can I pay via bank transfer?

We do not recommend bank transfers, as our accounts cannot process them in real-time. Paying via PayPal or credit card is safer and more convenient.

When will I receive my refund?

We typically process refund requests within two business days, and you will receive the funds within seven days.

Friendly Reminder

Please ensure your bank account is in good standing before placing an order. Since we only confirm receipt of payment after generating a tracking number, we will contact you immediately if the payment is declined by your bank. We will be unable to ship the order if the issue cannot be resolved.

If you encounter any payment issues, please rest assured that we will prioritize assisting you.
Email: support@todimart-escooter.com
WhatsApp/Phone: +86 18736191164