Shipping Policy

We offer free shipping on all electric scooters and accessories sold on our website. Shipments are handled via the DDP (Delivered Duty Paid) method, meaning all listed prices include taxes and duties; there are no additional fees for you to pay.

Shipping Coverage:
We currently ship to mainland Europe and the UK.
For in-stock scooters, we ship from local European warehouses (e.g., Germany or Italy) within 1–2 business days (European time). Order processing takes 1–2 days, and transit time is 1–5 days (total delivery time is approximately 2–7 days); accessory delivery takes 6–15 days.
All times are based on Central European Time (CET, UTC+1)
Once shipped, we will update your account with the tracking number so you can check the delivery status at any time.
If your location is outside our shipping area, please contact our team immediately.

Delivery Time:

Orders are processed within 1–2 business days (European time) after confirmation. We arrange shipment as quickly as possible, though slight delays may occur during peak periods; delivery for scooters and bicycles typically takes 1–5 days. You can track your order status using the contact information provided at checkout. Accessory delivery typically takes 6–15 days.
All times are based on Central European Time (CET, UTC+1)

Shipping Methods:

Our partner carriers provide safe and reliable delivery services. Your order will be delivered by courier or logistics companies specializing in European and UK transport (such as DHL, DPD, GLS, and DX).

Email: support@todimart-escooter.com; support@todimart.com

Shipping Policy:

All products currently qualify for free shipping. (If a product requires a shipping fee, it will be clearly indicated on the relevant page.)

Changing the Delivery Address:

If you notice an error in the address or need to change it, please contact customer service as soon as possible. We will do our best to assist you at no extra cost.

Taxes and Duties:

We do not charge any taxes or additional fees; customers pay only the listed price of the scooter.

Lost or Damaged Packages:

While we strive to ensure the safe delivery of every order, rare instances of loss or damage may occur. If any issues arise during shipping, please contact our customer service team immediately, and we will resolve the matter promptly.

Confirming Receipt:

Please confirm receipt of the package as soon as possible. If you discover any issues upon delivery, be sure to contact us within 48 hours. Delivery Scheduling:

If you have specific delivery requirements or wish to schedule a delivery time, please include a note when placing your order or contact our customer service team.

The above outlines our delivery policy; please feel free to contact our customer service team at any time if you have questions or special requests. Thank you for your support!